Healthcare Operations Manager Job Description
A healthcare operations manager acts as a liaison between the clinical staff and the recipients of healthcare services. In general, a healthcare operations manager oversees the general functioning of a healthcare facility. This position manages the financial wellbeing of a healthcare facility, implements policy, and manages the medical and non-medical staff.
What does a Healthcare Operations Manager do?
- Manage Health Services: A healthcare operations manager oversees the daily functioning of a healthcare center.
- Strategic Planning: Maintain the stability of a healthcare center, a manager must be able to predict future logistical needs.
- Technological Proficiency: Healthcare managers must demonstrate proficiency in information technology.
- Implementing Policy: To ensure patients’ safety, a manager must enforce rules and policies.
- Data Analysis: A manager must recognise trends in data to plan future projects and monitor the daily operations of a healthcare facility.
Benefits of Working in Healthcare Operations
The top benefits of working in health care operations are:
- Stable Working Hours: Working hours for healthcare operations managers tend to comply with a particular set schedule, although there are occasions when these hours may vary.
- Job Opportunity: There are many available positions for healthcare managers throughout the UK.
- Developing Valuable Skills: Healthcare operations managers learn problem-solving and decision-making skills that are valuable on the job market.
- Experience: A role in healthcare operation management gives an employee valuable experience that is transferable to many different types of operation management.
Qualifications Needed to Work in Healthcare Management
Many healthcare operation managers begin their career with the National Health Service (NHS) Graduate Management Training Scheme. To apply to this scheme, you will need a 2:2 degree or a postgraduate degree. The process of the application includes digital applications, interviews, and an in-person assessment.
Medical professionals, including doctors and nurses, often transfer to management positions, and they do not have to undergo the formalized process of the Graduate Management Training Scheme. Other staff can apply for management after gaining experience within the medical field.
10 Responsibilities of a Healthcare Operations Manager
The top 10 responsibilities of a manager in Healthcare Operations are as follows:
- Managing Staff: Healthcare Operation Managers supervise and evaluate healthcare facility staff.
- Ensuring Safety: To protect patients, managers ensure the confidentiality and integrity of the healthcare facility.
- Maintaining Financial Stability: Because managers are responsible for the day to day operations of the facility, managers must secure the financial stability of the establishment.
- Creating Reports: A manager creates reports that convey the daily logistics and the long-term impacts of these daily logistics on the healthcare facility.
- Preserving Facility Integrity: To ensure patient satisfaction, a manager cultivates an efficient and safe environment.
- Purchasing Equipment: Healthcare Operation Managers replace failing and outdated equipment and maintain adequate amounts of healthcare supplies.
- Collecting Data: Managers collect significant data and use the data to improve patient care.
- Communicating with Personnel: By fostering strong communication across medical staff and non-medical staff, managers create an efficient work environment.
- Assessing Problems: Managers must be able to make decisions to resolve problems quickly.
- Managing Policy: Healthcare Operation Managers enforce policies and oversee the staffs’ compliance to policies.
Work Standards in Healthcare Operations
Most healthcare operations managers work in offices with standard working hours. However, occasional overtime is possible during particular periods, and specialised areas of healthcare operations may vary in typical work week hours.
Most professionals working in healthcare services work in National Health Service (NHS), but there are also opportunities in the private sector.
Employees hired through the NHS Graduate Management Training Scheme begin with the salary of £23,000 per annum. Depending on the area of hire and the position, the entry level management salarytypically ranges from £27,000 and £37,000. The most advanced positionssignificantly increase in pay and range from £77,000 to £98,000.
The following 8 skills are needed to enhance professional development:
- Communication: A healthcare operations manager must be able to express expectations and give strong feedback for future operations effectively.
- Delegation: To maintain max efficiency, a manager should be able to delegate tasks to other employees.
- Positivity: Employees are most efficient when working in positive work environments. Managers should cultivate positive group dynamics.
- Collaboration: Healthcare environments demand group collaboration and open discussion.
- Flexibility: In a fast-paced environment, managers must be able to alter plans quickly.
- Organisation: As there are many different responsibilities for healthcare operations managers, they must be organised to maximise facility efficiency.
- Problem Solving: Managers should be able to respond to a diverse set of issues using critical thinking to determine the impacts of their decisions.
- Stress Management: To excel, managers should compartmentalise the various stresses that accompany a job in healthcare operations.
The health sector is an exciting field to work in, and the field continues to grow.
A manager directly impacts the efficiency of a healthcare facility, and, if successful, managers have the opportunity to move into a director or chief executive roles.
Depending on your ideal work environment, different UK locations will appeal to you for various reasons. If you enjoy a fast-paced work environment, facilities in major cities will be your ideal job location. If you enjoy closer interpersonal interactions with patients and staff, smaller cities are optimal. No matter the job location, healthcare operation managers, are vital to the success of the health sector.